Headquartered in Austin, Texas, we are looking for a world-class IT associate with the character, skill, and backbone to build the next great technology business.You’re passionate about technology that can serve and enable people.

You will find a way or make one.

What you’ll do:

  • Serve as the first contact with staff who need technical assistance
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Track issues and their resolutions via a help-desk portal
  • Assisting remote staff around the country
  • Gathering details to escalate complex issues to higher levels of support
  • Suggesting improvements on policies and procedures to best serve the

What you offer:

  • 1-3 years of experience in a technical support role
  • Ability to troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • A passion for providing quick resolutions while maintaining excellent customer service
  • A patient demeanor with an attention for detail
  • Interest in exploring and understanding past, current, and future technologies
  • Willingness to relocate to Austin, Texas

Before you apply, review these resources to better understand our culture and mission:

What we offer:

  • Competitive salary and early-in equity awards
  • Competitive and comprehensive medical, dental, and vision plans
  • Peace of mind through company-paid short-term disability, long-term disability and life insurance
  • 401(K) with employer match
  • Unlimited (discretionary) PTO in addition to Holidays and your birthday off
  • Monthly gym membership stipend
  • Health Savings Account with employer contribution
  • Dependent Flexible Spending Account
  • Mental health telecounseling options
  • We are committed to serving others with a focus on faith, family, and freedom
  • Ability to work in person on hybrid schedule in Austin, Texas (or willing to relocate)

From the top-down, we are committed to investing in the development of all team members in both a professional and personal setting. We host monthly company socials where employees and family members get together to build our community. Regular performance evaluations are intended to provide a feedback loop, providing opportunities for consistent growth on both ends.

Please mention that you found this job from SearchRight when submitting an application. We’d also love for you to send us a message if you apply. This helps our efforts with building relationships and making the job search better for candidates. Thank You

About Rex

Rex is an ecosystem that incubates, launches and operates tech startups across a number of sectors at the intersection of technology and real estate: Services, FinTech, InsureTech, Data Services, and more. We are creating the Future of Real Estate by building and launching multiple tech companies committed to serving and empowering people everywhere.

We are launching synergistic tech startups that will scale via real estate into numerous industries creating a flywheel effect where each launch strengthens the value of the network, increases the talent density, accelerates cross-pollination of ideas, and creates mutually beneficial corporate and technical infrastructure.