Overview

Since 2009, the mission of U.S. LawShield remains unchanged. We believe in Preserving Freedom for Good™ by educating our 700,000+ members and 6,000+ industry partners in self-defense law; empowering them to handle critical, life-threatening situations with confidence, protecting them from potential injustices in the legal system after acts of self-defense and challenging the status quo regarding the affordability of legal defense. Our higher purpose is to create a united community of responsible individuals who believe in liberty and the inalienable right of self-defense.

We are looking for Sales Representatives to join our Member Services team who are not afraid to learn new things and challenge themselves. So, if you are a passionate self-starter and eager to make an impact in this ever-growing space, we encourage you to apply today!

Why work at U.S. LawShield?

  • Nation’s largest legal defense for self-defense organization with 700,000+ members and 6,000+ industry partners in 46 states
  • 15 days paid time off per calendar year
  • $17/hour base pay; additional differential paid for weekend work, if applicable
  • Eligible for performance-based sales bonuses, paid monthly
  • Medical, Dental, Vision, and additional supplemental coverages
  • 401k
  • Free U.S. LawShield membership for all eligible employees

Position Summary

Within our team, the Contact Center Sales Representative is the primary point of contact for our customers and members and is responsible for addressing inquiries and resolving issues while providing an unforgettable customer experience. Customer support is offered via inbound and outbound phone, email, chat, and social media channels. You possess the ability to multi-task, pride yourself on your attention to detail, and are adept at technology, possessing the ability to quickly learn new software. The role of the advisor is to be a subject matter expert on U.S. LawShield services. As such, you are comfortable making product recommendations and selling to the customer, ensuring that prospects and members alike are educated on the most appropriate solutions for their specific needs.

Responsibilities

  • Engage members and customers in a high-volume contact center environment to provide information on, and make appropriate recommendations for our products and services
  • Take ownership of member issues from start to finish; communicating effectively with leadership when the issue is beyond one’s knowledge
  • Build trust with our clientele by following up with customers and members as promised
  • Assist in mentoring of teammates
  • Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Provide guidance to make it easy for members and prospects to acquire and enhance their U.S. LawShield memberships, education, and training opportunities
  • Demonstrate the values U.S. LawShield

Qualifications

  • Experience identifying customer needs and making service or product recommendations
  • Excellent organization and time management skills
  • Excellent communication skills, including active listening
  • Service-oriented mentality with the ability to quickly establish rapport
  • Demonstrate empathy and prescriptive next step advice to resolve customer issues
  • Proficient computer skills with the ability to learn new software

Education and Experience

  • A high school diploma, Associates Degree, or some college, preferred
  • 1 year+ of contact center experience, required

About U.S. LawShield

Since 2009, the mission of U.S. LawShield remains unchanged. We believe in Preserving Freedom for Good™ by educating our 700,000+ members and 6,000+ industry partners in self-defense law; empowering them to handle critical, life-threatening situations with confidence; protecting them from potential injustices in the legal system after acts of self-defense; and challenging the status quo regarding the affordability of legal defense. Our higher purpose is to create a united community of responsible individuals who believe in liberty and the inalienable right of self-defense.